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Tag: Customer Relations [ All ]

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  Title Copies
Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series) 
Edition: 1 
Year: 2004 
ISBN: 007144453X 
ISBN 13: 9780071444538 
 1 
The customer service survival kit : what to say to defuse even the worst customer situations 
Year: 2013 
ISBN: 0814431836 
ISBN 13: 9780814431832 
 1